Start · For reference
Appointments and contact
Please note: personal sessions, in person, by phone and by video (Zoom), are held in German only.
How to get an appointment, how billing works and how to reach me and my office.
The session · Appointments and contact
You choose the form and book an appointment. At the agreed time, I am there for you.
My office in St. Gallen answers questions about appointments, orders or invoices. Asking a question beforehand costs nothing.
From wish to appointment
Maybe you are going through a hard phase right now and want to understand what is going on. Maybe you want to hold on to what you have built, or you are facing a next step. The way to an appointment is the same for everyone.
Appointments are given according to availability. How long you wait varies: sometimes a few weeks, sometimes a few months. That is why it is worth booking early. The same way applies to the video session; more on this under The video session.
You can also book an appointment directly with the office, by phone or by email. Email usually works best. That gives us enough time to find alternatives too, and we are most flexible. If you are on the waiting list and an appointment becomes free, we get in touch with you by phone or by email.
What goes where
Not every question needs a session. This is how you find the shortest way.
To understand
A question about the session
The answer is probably already in this documentation. You will find the short answers under Frequently asked questions.
To the questionsAbout you
A question about your field
That is what the session is for. It is based on a look into your energy field; without it, I cannot say anything about you.
To the three formsOrganizational
Appointment, order, invoice
My office helps you by phone or email. Orders and invoices go through your customer account.
Contact
Address
Rico Brunner
Zürcher Strasse 170
9014 St. Gallen, Switzerland
Phone
Office
Monday to Friday, 7:00 to 12:00 and 13:00 to 17:00, by phone until 17:30
Sessions
Monday to Thursday, 7:00 to 18:00
Answer
usually within 48 hours, on working days
Many messages reach me every day. That is why phone and email go to my office in St. Gallen. My support team takes them, so that I can concentrate on working with the energy fields. For a question about content addressed to me personally, the session is the right place, because there I have your field in front of me.
Length, billing and punctuality
| In-person session | Phone session | Video session | |
|---|---|---|---|
| Length | 30 or 60 minutes | 30 or 60 minutes | as long as we talk |
| Billed | the booked time | the actual call time | the time spent talking |
| Minimum | 30 minutes | 15 minutes | 10 minutes |
| Punctuality | please arrive on time | I call you; if the session before runs longer, there may be a short delay | please be ready at the agreed time |
The prices are listed on the website. You can pay by card, TWINT, PostFinance, PayPal, Apple Pay, Google Pay or by invoice. How the three forms differ otherwise is described under One session, three forms.
Cancelling and rescheduling
If something comes up, please cancel or reschedule the appointment at least 24 hours in advance. Then it costs nothing. After that, unfortunately, it is no longer free, and the session is charged. This applies to all three forms. It is the same if you miss my call by phone.
Good to know
Cancelling or rescheduling up to 24 hours before the appointment: free of charge. After that, the session is charged.
Language
The sessions are held in German.
If you are in acute distress
Not an emergency service
The session is not an emergency service. If you have acute symptoms, are in a crisis or have suicidal thoughts, please seek medical help immediately. In Switzerland, you can reach the emergency number at 144, Die Dargebotene Hand helpline at 143 and the helpline for children and young people at 147.
Questions that come up often
- How do I get an appointment?
- On the website, you choose the form and the length and click “Termin vereinbaren” (book an appointment) on the offer. If nothing is free, you go on the waiting list.
- Do I have to wait long?
- I am well booked. That is why it is worth booking early. I cannot give you a fixed waiting time.
- Can I ask a question beforehand?
- Yes. Call my office or write an email. Asking a question beforehand costs nothing. You usually get an answer within 48 hours on working days.
- Can I ask you a question about my field by email?
- Phone and email go to my office. For a question about your field, the session is the right place, because there I have your field in front of me.
- How do I pay?
- By card, TWINT, PostFinance, PayPal, Apple Pay, Google Pay or by invoice. The prices are listed on the website.
Where to go next
Compare
One session, three forms
In person, by phone or by video: what stays the same and what changes.
To the comparisonHow to find the practice in St. Gallen is described under The practice in St. Gallen.